St Philips Medical Centre

Pethick-Lawrence House, Floor 2, Clement's Inn, London WC2A 2AZ
Tel: 020 76115131 Fax: 020 7955 6818

Friends & Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

March 2018

Over 90% of patients completing the brief survey when visiting the practice in the month of March said they were either Likely or Very Likely to recommend the practice to their friends & Family.