St Philips Medical Centre

Pethick-Lawrence House, Floor 2, Clement's Inn, London WC2A 2AZ
Tel: 020 76115131 Fax: 020 7955 6818

Patient Participation Group

Patient Participation Group (PPG) is made of practice staff and patients that are representative of the practice population. The main aim of the PPG is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.

Using the PPG, GP practices are encouraged to promote the proactive engagement of patients and to seek views from practice patients through the use of local practice surveys.

Getting Involved

If you would like to take part in the patient participation programme, please contact Reception and leave your details with them. You can download a form here:  SPMC PPG Form

 

Why have a Group?

The delivery of general practice is changing under the new NHS and the practice continues to face a variety of challenging government objectives and priorities, which are continually changing. General practice is the most commonly used point of access in the NHS. 90% of those who use general practice services will be diagnosed and treated without being referred for further specialist treatment. Current government policy, therefore, aims to improve both access to services locally and patient choice.

As healthcare is being brought closer to the patient, the practice is being required to ‘deliver’ more each year, for which they have no increase in the resources available to them. It is, therefore, important that these resources are used wisely and that the patient perspective is considered.

What will the Group do?

It is envisaged that the group will provide a forum to work with the practice on a variety of areas, including such issues as:

  • Considering service suggestions which could benefit groups of patients or individuals, providing a patient perspective
  • Assisting in evaluating and prioritising demands on our resources
  • Determining responses to patient satisfaction questionnaires and forming suitable action plans to address patient concerns
  • Acting as a sounding board for future surgery plans
  • Improving communication between patients and the surgery
  • Considering specific operational issues as raised from time to time
  • Acting as a forum to discuss complaint trends to seek improvements or determine appropriate courses of action
  • Acting as patient support for specific events

The practice is keen to work in partnership with the group and it is hoped that this approach will help to influence the provision of health and social care locally within the wider health community.